Why the emphasis on safety culture?
We have a moral duty to protect our employees and the public by continuously improving safety. This continuous improvement cannot happen without a company-wide safety culture. It takes more than just words. Through the use of video intelligence, we can promote good driving behavior and continually improve the safety habits of our drivers.
Do I need to review all my videos?
Yes, you need to make sure all driving events captured by video intelligence have been reviewed and properly documented. This process is an essential part of your defense in the event of an adversarial proceeding. Better to be 100% sure than not to know.
Who needs to review the videos?
We have seen a number of companies either outsource or use non-drivers to review and score videos. Driving is a complex job with many subtleties to safe conduct and interaction with the public. We’ve determined that as a best practice it is optimal to have an experienced CDL driver properly evaluate another driver’s actions.
Is machine learning and AI a substitute for a human reviewer?
We see a number of issues with machine learning and AI in the complex driving environment. The subtleties of driver behavior when coupled with complex systems are similar to flying an airplane. While planes can take off and land themselves there are still 2 pilots reviewing activity ensuring public safety. We counsel an extremely cautious approach to machine learning and AI systems making selection decisions until they are proved defensible.
What do I need to do with reviewed videos?
As part of your potential defensibility requirements, you should retain videos that exceed your safety requirements. Coaching, corrective actions, progressive discipline, etc. should be documented.
How important is consistency in my process
In the event you have to appear in court to defend your company, an essential part of that defense will be your safety processes and their consistency. You will need to demonstrate how your processes and personnel reflect the state of the art in promoting public safety.
How can I leverage my investment in video technology and review processes?
An essential part of a healthy safety program is the use of representative videos for the following:
- Promotion of safe driving
- Cautions of behavior
- Unacceptable driving behavior
Effectively used, you will see a reduction in safety incidents, frequency, and cost. There may also be an insurance cost reduction for a well-managed program.
What happens if my driver has an accident?
It is essential to think about this possibility well before it happens. Issues like camera and equipment health, video triggers, review, and accident process are essential. If these factors of your safety culture are in place and effectively managed, then in the unfortunate event one of your drivers has an accident there is a high chance video will capture the events to accurately assist you in determining responsibility.
What happens if the other party requests videos after an accident?
You should never turn over any evidence without legal advice.
How can I best prepare for a lawsuit?
Preparation through continuous improvements in safety with robust processes will provide you with increased defensibility in your lawsuits. The robustness and thoroughness of your safety program are essential as the use of the reptilian strategy by plaintiff attorneys in truck accident lawsuits. The reptilian strategy is when a plaintiff lawyer ignores the facts of the accident and attacks other seemingly unrelated processes like a training program. The best defense is solid defendable processes.